Support
Frequently Asked Questions
Answers to the questions we hear most. Still stuck? We're a message away.
Why does processing take 2 to 5 days?
Every Bart’s Tees product is printed on demand. There’s no warehouse full of pre-made shirts. Your order is produced specifically for you, which means zero waste and higher quality.
Can I return or exchange an item?
Within 14 days of delivery, yes, and it’s always free. If your order arrives damaged, defective, misprinted, or with the wrong item, contact us within 14 days for a free replacement or a refund; in most cases you won’t need to send the original back, and if a return is ever required we’ll email you a free prepaid label. Ordered the wrong size? Reach out within 14 days and we’ll print and ship the right size for free. Usually you can keep the original (we just ask that you donate it to someone in need), and if we do need it back, return shipping is on us. One free size exchange per order.
Can I cancel or change my order?
Because every item is printed on demand, production starts fast. You can cancel or modify your order within 1 hour of placing it. Just email support@bartstees.com with your order number right away. After 1 hour, your order is locked in and sent to our printing facilities, so we can no longer cancel or change it.
What if my order is lost in transit?
If tracking shows no movement for more than 10 days, reach out to us and we’ll work with the carrier to resolve it or send a replacement.
Where do you ship?
We currently ship within the United States, including PO boxes and APO/FPO military addresses via USPS-eligible services. If you’d like to order from outside the US, email support@bartstees.com and we’ll do our best to help.
How do I track my order?
You’ll receive a tracking email once your order ships. You can also check your order status from your account page.
How do Bart’s Tees products fit?
Fits vary by product. Each sized product links to a detailed Size Guide with measurements in inches and centimeters. If you’re between sizes, we recommend sizing up.
What payment methods do you accept?
Checkout is handled securely by Shopify and accepts Visa, Mastercard, American Express, Discover, Shop Pay, and Apple Pay.
Still have questions? Contact us or read our shipping & returns policy.